Privacy Policy

To respond to you, to verify insurance benefits when you ask us to, to answer questions about treatment, and to understand which parts of this site are useful so we can improve them.

We use the information you give us to contact you about your enquiry. If you submit a form or call, you should expect a call or text back. You can ask us to stop at any point and we will.

We do not sell your personal information, and we do not share it with other treatment providers, lead brokers or marketing companies.

We share information with service providers who help us operate, and only so far as they need it to do that work:

• Our call tracking and form provider, which receives form submissions and handles the tracked phone numbers.
• Our analytics and advertising providers, which receive browsing data through tags on the site.
• Your insurance company, when you ask us to verify your benefits, and only the details needed to do that.

We may also disclose information where the law requires it, or where it is necessary to prevent serious harm to someone.

This policy covers this website. It is not the same thing as the notice that governs your medical records.

Information you submit through a form on this site, before any treatment relationship exists, is generally not protected health information under HIPAA. Once you become a patient, your clinical information is protected health information and is governed by our Notice of Privacy Practices, which you receive at admission and which is a separate document from this one.

In practice we handle enquiry information carefully regardless of which category it falls into, because of what it implies about the person sending it.

We do not confirm to anyone, including family members, that a specific person is or has been at one of our facilities without that person's written authorisation. That cuts both ways: if you call trying to locate someone, our admissions team will not be able to confirm it either.

Stop contact. Tell us on a call, reply STOP to a text, or use the unsubscribe link in an email.

Access or deletion. You can ask what personal information we hold about you and ask us to delete it. Contact us using the details below.

Cookies and tracking. Your browser can block or delete cookies, and most browsers offer a "do not track" setting. Blocking cookies will not stop you using this site.

Depending on where you live, you may have additional rights over your personal information, including rights under the California Consumer Privacy Act. We apply the choices above to everyone who asks, wherever they live.

Form submissions are transmitted over an encrypted connection and access to them is limited to staff who need it. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We keep enquiry information for as long as necessary to respond to you and to meet our legal and regulatory obligations, then delete it. Clinical records are kept for the periods required by law, which are longer and are described in our Notice of Privacy Practices.

Virtue Recovery Center treats adults aged 18 and over. This site is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

We update this policy when what we do changes. The date at the top of the page reflects the most recent revision, and material changes will be reflected there.

To ask what we hold, to ask us to delete it, or to ask a question about this policy:

• Call (866) 461-3339, any hour.
• Or use our contact page.

Virtue Recovery Center operates facilities in Arizona, Texas, Nevada and Oregon.